Privacy Policy

General remarks

Kyowa Hakko GmbH takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations, in particular the EU General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).

Controller according to Art.4 par.7 GDPR:

Kyowa Hakko Europe GmbH
Represented by the Managing Directors: Shin Takeuchi  Chikao Urata Noriomi Sumida 
Am Wehrhahn 50
40211 Düsseldorf, Germany

Contact Data Protection Officer:



  1. Categories of Personal Data We Collect

    For the purpose of responding to your questions about our company and/or our products etc., we collect your personal data as follows.

    • Contact data to communicate with you

      For example, your name, job title, age, username, address, telephone numbers, e-mail address, company information and any other registration information you provide on our website.

    • Cookies

      —  Some pages on this website use technology called “Cookies” to provide you for greater convenience of your usage. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

      —  Most of the Cookies we use are so-called "session Cookies." They are automatically deleted after your visit. Other Cookies remain in your device's memory until you delete them. These Cookies make it possible to recognize your browser when you next visit the site.

      —  You can make your browser reject Cookies. You can configure your browser to inform you about the use of Cookies so that you can decide on a case-by-case basis whether to accept or reject a Cookie. Alternatively, your browser can be configured to automatically accept Cookies under certain conditions or to always reject them, or to automatically delete Cookies when closing your browser. Disabling Cookies may limit the functionality of this website.

      —  Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use and are stored pursuant to Art. 6 par. 1, lit f GDPR. The website operator has a legitimate interest in the storage of Cookies to ensure an optimized service provided free of technical errors.

      Plugins and Tools

      —  Google Maps
      This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as "Google"). To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer. The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 par.1 S.1 lit. f GDPR.
      Further information about handling user data, can be found in the data protection declaration of Google at

      Google is subject to and certified according the Privacy Shield Agreement between the European Union and the United States. As a result, Google agrees to comply with the standards and regulations of European data protection law. Further information can be found in the following Link:

      —  Google Web Fonts
      We use "Google Web Fonts," a service of Google on our website. Google Web Fonts allows us to use external fonts, called Google Fonts. For this purpose, when accessing our website the required Google Font is loaded from your web browser into the browser cache. This is necessary so that your browser can display a visually improved presentation of our texts. If your browser does not support this feature, a standard font will be used by your computer for viewing. The integration of these web fonts is processed by a server call, usually at a Google server in the USA. It is transmitted to the server, which of our websites you have visited. Also, the IP address of the browser of your device is stored by Google. We have no control over the extent and continued use of data collected and processed through the use of Google Web Fonts by Google.

      We use Google Web Fonts for optimization, in particular to improve the use of our website for you and to make it more user-friendly. The processing of the above data by the third party is also in our legitimate interest according to Art. 6 par. 1 S.1 lit. f GDPR.
      Third-party information: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. For more information on privacy, please refer to the Google Privacy Policy: http: // www / intl / en / policies / privacy
      For more information about Google Web Fonts, read

      —  Google Analytics
      For the purpose of the needs-oriented design and continuous optimization of our pages, we use Google Analytics, a web analysis service of Google on the basis on Art.6 par.1 S.1 f GDPR. Google Analytics uses Cookies that are stored on your computer and that allow an analysis of the use of the website by you. In this context, pseudonymised usage profiles are created and Cookies are used. The information generated by the Cookie about your use of this website such as

        - browser type / version
        - used operating system
        - Referrer URL (the previously visited page)
        - host name of the accessing computer (IP address)
        - Time of the server request

      On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics will not be merged with other Google data. You can prevent the storage of Cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. Further, you may prevent the collection of the data generated by the Cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading the browser plug-in available under the following link and install:

      — Matomo (formerly Piwik)

      We use the web analysis service software Matomo (, a service of the provider InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand, ("Matomo") and collect and store data based on our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes, pursuant to Art. 6 par. S.1 lit. f GDPR. From this data, pseudonymised usage profiles can be created and evaluated for the same purpose. Cookies can be used. The Cookies enable, among other things, the recognition of the web browser. The data collected by Matomo Technology (including your pseudonymised IP address) will be processed on our servers.
      The information generated by the Cookie in the pseudonymised user profile is not used to personally identify the visitor to this web site and it is not merged with personal data about the pseudonymised person.
      If you do not agree with the storage and evaluation of this data of your visit, you can object to the storage and the usage at any time by mouse click. In this case, a so-called opt-out Cookie is stored in your browser, with the result that Matomo does not collect any session data. Please note that the complete deletion of your Cookies will result in the deletion of the opt-out Cookie as well and it must be possibly re-activated by you.

      “Opt-out iFrame"

      SSL / TLS encryption
      For security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us, we use SSL or TLS encryption. You can recognize an encrypted connection by changing the address line of the browser from "http: //" to "https: //" and the lock symbol in your browser line. If SSL or TLS encryption is enabled, the submitted data cannot be read by third parties. Please note that data transmission over the Internet (for example, when communicating via e-mail) may have security vulnerabilities. A complete protection of the data from the access by third parties is not possible.

  1. Purposes of Processing 

    We process your personal data for the purpose of responding to your questions about our company and/or our products etc.

  2. Legal Basis for Processing

    We process your personal data when we obtain your consent or when at least one of the following cases applies:

    1. processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract (Art. 6 par.1 S.1 lit. b GDPR);

    2. processing is necessary for compliance with a legal obligation to which we are subject (e.g., when following the information disclosure orders based upon laws and regulations announced by government agencies, Art. 6 par.1 S.1 lit. c GDPR);

    3. processing is necessary in order to protect your vital interests or of another individual (Art. 6 par.1 S.1 lit. d GDPR);

    4. processing is necessary because the performance of investigating, preventing, and taking measures against obvious or suspected illegal acts are considered to be appropriate (Art. 6 par.1 S.1 lit. e GDPR); or

    5. processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms (Art. 6 par.1 S.1 lit. f GDPR).

  1. Withdrawal of Consent

    You have the right to withdraw your consent at any time, and the withdrawal does not affect the lawfulness of processing or transferring based on consent before its withdrawal. If you wish to withdraw your consent, please contact our inquiry desk.

  2. Statutory or Contractual Requirement, or a Requirement Necessary to Enter into a Contract

    When providing your personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, we inform you and process your personal data.
    (More details should be provided at the time when requesting for filling out such data.)

  3. Legitimate Interests

    We process your personal data for certain legitimate business purposes (Art. 6 par.1 S.1 lit. f GDPR), which include some or all of the following:

    • where processing enables us to improve products;
    • where processing enables us to make new products;

  4. Recipients of Personal Data

    For the purpose of responding to your questions about our company and our products etc., we make your personal data available to the following organizations:

• Third Parties
— We collaborate with third parties under contracts to provide or perform services and functions on our behalf. We make your personal data available to these outsourcing contractors, to perform the services and function, however, processing of your personal data is on our instructions and compatible with original purposes.

Affiliated Companies
We transfer and share your personal data to our affiliated companies in compliance with applicable law.

  1. Retention, Erasure, and Disposal

    Your personal data is stored in the servers installed in the country or region of our company or the organization that your personal data is transferred to. Some of the regions or countries do not receive adequacy decision by the European Commission, however, in these cases we ensure to protect your personal data appropriately, e.g. by the conclusion of so-called “EU Standard contractual clauses” (SCC) with the data recipients according to Art.46 par.2 lit.c GDPR that have been issued or approved by the EU.

  1. Retention, Erasure, and Disposal

    After we achieve the purpose for which your personal data was collected, we erase or dispose it appropriately, or anonymize it so that it can no longer identify an individual, based on our rules for processing your personal data.

  2. Automated Decision-Making, including Profiling

    We do not conduct automated decision-making, including profiling.

  3. Your Rights

    You have the following rights regarding the processing of your personal data.

    1. Right to access to your personal data and related information (Art. 15 GDPR)

    2. Right to rectification of your inaccurate personal data without undue delay (Art. 16 GDPR)

    3. Right to erasure of your inaccurate personal data without undue delay (Art. 17 GDPR)

    4. Right to restriction of processing your personal data (Art. 18 GDPR)

    5. Right to data portability (Art. 20 GDPR)

    6. Right to object (Art. 21 GDPR)

    7. Right not to be subject to a decision based solely on automated processing, including profiling (Art. 22 GDPR)

  4. When You Wish to Exercise Your Rights

    If you wish to exercise your rights, contact us by below email.

    If you are dissatisfied with the processing of your personal data, you can lodge a complaint to a supervisory authority, in particular in the EEA member states of your habitual residence, place of work, or place where infringement occurs.

  5. Inquiry Desk

    Kyowa Hakko Europe GmbH

    Contact Data Protection Officer